Returns and Refund Policy
In general, because of the intimate nature of the products we sell, we do not automatically accept returns or issue refunds. The limited circumstances when we will issue refunds is outlined below.
Our return policy lasts 30 days from the date of delivery. If 30 days have gone by since you received your order, unfortunately we can’t offer you a refund or exchange.
If you receive your order and there is obvious damage to an item or, upon sufficient inspection, the item is deemed to be defective or inoperable, contact us immediately for assistance. In some circumstances, we may require you to return the item to us before issuing your refund or sending the replacement item.
In the case of damage or defect, we will issue a full refund, including shipping fees, or issue a replacement item at no additional cost to you, whichever you prefer. If we request that the damaged item be returned to us, we will pay the return shipping cost.
However, in the case of buyer’s remorse, you are strongly encouraged to contact us as soon as possible after order placement. Since orders generally ship out within 24 hours of placement, the window for cancellation is very short. Depending on exactly when you submit your order, the cancellation window could be as short as 6 hours (early morning order) or as long as 48 hours (weekend/holiday orders). Once your order has shipped, we cannot cancel it. If you have received tracking information for the order, it cannot be cancelled.
If we are unable to cancel your order and you still do not want to keep the item when it arrives, you may return it to us for a refund of the purchase price. Unfortunately, we cannot refund the shipping cost and you must pay the return shipping cost to send the unwanted merchandise back. There is also a $15 restocking fee for each item returned. For a return to be accepted for refund, it must be unopened and unused. Due to the intimate nature of the products we sell, we cannot accept returns of used or opened merchandise. Once your return is received and determined to be resellable, we will issue a refund, minus fees, within 48 hours of that determination.
Issued refunds process immediately, but may take up to 24-48 hours to appear in your account, depending on your bank. You will be notified by email when your refund is issued and if after 48 hours, you don’t see the refunded amount credited to your account, please contact your bank regarding the status before contact us for assistance.
Please contact us before shipping back any returns.
All other return/exchange requests are handled on a case by case basis, but follow the same general processes given above.
To return your product, you should mail your product to:
c/o Fireball Web Services
12210 SW Main St.
PO Box 23024
Tigard, OR 97281
In cases of damage or defect, we will provide you with a shipping label to return the item to us. For all other returns, we request that you use a shipping service with tracking and that you provide us with the tracking number once the item has shipped. If appropriate, you should insure the return for the value of the item, as we cannot be responsible for loss during transit.